Effective Date: August 16, 2026

1. Introduction

V&A Home Services respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a free quote, schedule a cleaning service, communicate with us, or otherwise use our services.

This Privacy Policy also describes our practices regarding email, SMS/text messaging, and other communications, including communications subject to applicable Application-to-Person (“A2P”) messaging requirements.

By using our website or submitting your information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you request a free quote, schedule a service, contact us, submit a website form, or otherwise interact with V&A Home Services, we may collect information such as:

Full name

Email address

Phone number

Service address

Billing information, when applicable

Information about your home or property necessary to provide an estimate or cleaning service

Preferred service dates and times

Cleaning preferences or special instructions

Information you voluntarily provide when communicating with us

Non-Personal and Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address

Browser type

Device type

Operating system

Pages visited

Referring website

Date and time of visits

General website usage and interaction data

We may collect this information through cookies, analytics services, and similar technologies.

3. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and Free Quote requests

Provide estimates for cleaning services

Schedule, confirm, reschedule, and manage appointments

Provide residential cleaning and related services

Communicate with customers regarding their appointments or services

Process payments and maintain transaction records

Provide customer support

Send appointment reminders and service notifications

Improve our website, services, and customer experience

Prevent fraud, misuse, or security incidents

Maintain business and accounting records

Comply with applicable legal and regulatory requirements

Send promotional or marketing communications when permitted by law and, where required, with your consent

4. SMS/Text Messaging and A2P Communications

If you provide your mobile phone number and consent to receive text messages from V&A Home Services, we may send SMS/text messages related to:

Quote requests

Appointment confirmations

Appointment reminders

Scheduling or rescheduling

Service updates

Customer support

Follow-up communications

Promotional offers or marketing communications, when you have separately consented where required

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from V&A Home Services.

5. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors or service providers solely when necessary to support our business operations and services, such as customer service, appointment scheduling, communications infrastructure, or other operational support.

Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.

We do not sell, rent, or trade your SMS consent information or mobile phone number for third-party marketing purposes.

6. How We Share Your Information

V&A Home Services does not sell your personal information.

We may disclose information in limited circumstances, including to:

Service Providers

We may use trusted third-party service providers to assist us with services such as website hosting, payment processing, scheduling, communications, customer management, analytics, and other business operations.

These providers may access personal information only as reasonably necessary to perform services on our behalf and are expected to handle that information appropriately.

Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable laws, regulations, legal processes, or government requests

Protect the rights or property of V&A Home Services

Protect the safety of our customers, employees, service providers, or others

Detect or prevent fraud, abuse, or security threats

Business Transfers

If V&A Home Services is involved in a merger, acquisition, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services

Maintain customer and business records

Fulfill the purposes described in this Privacy Policy

Resolve disputes

Enforce agreements

Meet accounting, tax, legal, or regulatory obligations

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law.

9. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to request:

Access to personal information we maintain about you

Correction of inaccurate personal information

Deletion of certain personal information

Information about how your personal information is used or disclosed

You may also withdraw consent for certain communications.

For SMS/text messaging, reply STOP to opt out.

For marketing emails, you may use the unsubscribe instructions provided in the email or contact us directly.

We may need to verify your identity before processing certain privacy-related requests.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, measure performance, and improve the customer experience.

Depending on the technologies used on our website, cookies may also be used for advertising or marketing measurement purposes.

You may control or disable certain cookies through your browser settings. Disabling cookies may affect some website features or functionality.

11. Third-Party Services and Links

Our website may contain links to websites, platforms, or services operated by third parties.

V&A Home Services is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of third parties before providing personal information to them.

12. Payment Information

If you make a payment through our website or another electronic payment method, payment information may be processed by a third-party payment processor.

V&A Home Services may not directly store complete credit or debit card information when payments are processed through a third-party payment provider.

The handling of payment information may also be subject to the privacy policy and terms of the applicable payment processor.

13. Children's Privacy

Our website and services are intended for adults seeking residential cleaning and related home services.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, technologies, services, or legal requirements.

When changes are made, we will update the Effective Date displayed at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

V&A Home Services

Email: [email protected]

Phone: (470)962-1610

Mailing Address: 160 Madison Bend, Woodstock, GA, 30188.

Service Area: Woodstock, Marietta, Canton, Kennesaw, Acworth, and surrounding areas in Georgia, USA.